Better protect the capacity you have already managed to book.
Peakative designs processes to increase the share of bookings that end in a real visit and to make it easier to recover capacity when plans change.
A full schedule does not always mean capacity used.
After securing the booking there can still be late cancellations, absences or changes that leave slots hard to recover.
- BookingCapacity at risk
- ConfirmationCapacity at risk
- ReminderCapacity at risk
- AttendanceCapacity at risk
Diagram of the pre-visit cycle. It does not represent client data.
Confirming reduces ambiguity. Reminding keeps the appointment present. Making a change easy allows an earlier reaction. Recording the real outcome makes it possible to tell schedule from attendance.
The loss is quantified before intervening.
First we quantify the loss and look for patterns by time slot, service, location or client. Then we design the pre-visit journey, make cancellation or rescheduling easy where it applies and measure the real outcome of every booking.
- Quantify the loss
- Look for patterns by time, service, location or client
- Design the journey before the visit
- Make cancelling or rescheduling easy
- Measure the real result of every booking
Confirmations, reminders, rescheduling, automations, waiting lists, clearly communicated policies, deposits where they make operational sense and attendance reporting can be part of the system.
Show rate, no-show rate, cancellations, how far in advance changes happen, reschedules and recovered capacity make it possible to assess the operational impact.
The priority appears when the schedule looks sufficient but a relevant share of the booked capacity ends up unused.
If the problem is still filling the schedule, the priority is probably at an earlier stage.
Turn more confirmed bookings into real visits.
The diagnosis makes it possible to estimate whether absences are one of the most significant economic leaks in the journey.