Convert a larger share of your inquiries into confirmed bookings.
Peakative improves the processes that connect messages, calls and forms with a booking.
An inquiry is not a booking yet.
The opportunity can be lost because the response arrives late, there is no continuity across channels, the next step is unclear or nobody knows which conversations are still open.
- InquiryPossible leak
- First replyPossible leak
- ConversationPossible leak
- BookingPossible leak
Diagram of an inquiry path. It does not represent client data.
The first question is whether we responded. The second, whether we reached real contact. Then it matters whether the person received enough information to move forward, whether there was follow-up when they did not decide immediately, and whether the team can know what happened with each opportunity.
Follow-up is designed as a process, not as the team’s goodwill.
We analyze real journeys and conversations, define responsibilities and timings, structure follow-up, reduce friction before the booking and set states that make it possible to measure where each opportunity stops moving.
- Analyse real journeys and conversations
- Define responsibilities and timings
- Structure the follow-up
- Cut friction before the booking
- Set stages that can be measured
The system can incorporate WhatsApp flows, forms, calls, messages for critical moments, follow-up sequences, CRM, owner assignment, supporting automations and a connection with availability or scheduling.
First response time, contactability, effective conversations, inquiry-to-booking conversion, loss by stage and attended bookings make it possible to assess the quality of the process.
It is a priority when there is enough inquiry volume but the business cannot clearly explain how many end up booking or why the rest are lost.
If inquiry volume is still insufficient, the priority is probably acquisition.
Give every opportunity continuity until there is a clear result.
The diagnosis makes it possible to tell whether the main loss happens during the response, at the booking or at a later stage.